Services

Upgrade Options is a support organisation specialising in end to end IT services across the UK and Ireland. All our services are split into 2 key areas, 'IT Support Services' and 'Advanced Technology Services.' Our services portfolio is designed with our Customers in mind, providing a flexible and efficent service.

Maintenance

Upgrade Options currently supports over 9000 live hardware maintenance contracts across the UK & Ireland. We provide multi-vendor hardware support across Server, Comms and PC technologies.

Installation

Upgrade Options support engineers are trained and certified by market leading hardware vendors providing a full network installation service, ensuring competency in addressing and diagnosing hardware and software issues across the UK and Ireland.

Service Desk

The Upgrade Options Service Desk provides a 24/7, single point of contact for all their Customers. Customers can log all fault calls and place technical queries through the Service Desk in the knowledge that it will be dealt with promptly and efficiently from one of our technical support specialists.

Monitoring Services

Upgrade Options delivers a remote network monitoring solution which allows our team of technical experts to monitor our Customers' networks remotely in a safe and secure environment 24/7. We monitor a wide range of complex networks and quickly alert Customers of potential problems before they have a significant impact on a business.

Pre-Sales Support

Pre-Sales offers professional services including a wide range of deliverables from Senior Engineering Consultancy, Network Design, Configurations to Project Management.

Voice & Unified Communications

Upgrade Options have experience that reaches across many vendors, products and technologies which in turn ensures businesses receive independent advice that has their best interests in mind both commercially and technologically.

Security

Upgrade Options has a team of security specialists to assist Customers across a broad spectrum of network security. These may include firewalls, VPN access, router & switch security and endpoint security all of which require the same high level of technical expertise and industry knowledge.

Wireless

Upgrade Options pride themselves on their wireless LAN security testing and wireless LAN health checks which provide Customers with elements such as penetration testing and performance analysis. These areas coupled with the wireless LAN installation and commissioning services ensure all Customers can be confident that no stone is left unturned when setting up a wireless network.

Server & Desktop

Providing support and maintenance across legacy, current and emerging products and technologies which all form a substantial part of Upgrade Options support base today. Wintel through to enterprise such as low end Proliants to high end Sun and storage equipment are all supported and maintained.

Routing & Switching

Upgrade Options will assist you in making sure your routing and switching networks remain optimised to support their business objectives. We share our technical knowledge and leading operational practices.