Upgrade | About

Upgrade & you

Upgrade is the UK based, national B2B IT reseller trusted for over 20 years by thousands in the private enterprise and public sector to provide outstanding solutions, services and sales.

With sales exceeding £135 million you can rely on our experience to optimise yours across the entire Internet of Things (IOT).

We put experienced and friendly 'can do' people directly at your disposal. Whatever the challenge, we utilise every opportunity to exceed your expectations and to deliver your IT transformation.

Clients small, medium and large, in the UK and beyond save time, money, space and energy with our outstanding line of solutions, services and upgrades… and since we're official charity partners of the Royal British Legion, the more you spend with us, the more you give to them.

What we do

Our private enterprise customers typically comprise 250-1000 IT users, and utilise in-house network management resources. Since 1996 we have supplied hundreds of thousands of multi-vendor products and services to thousands of incredibly disparate businesses. Every client is assigned an account manager backed up by a knowledgeable team supporting any enquiry.

Our corporate clients normally exceed 1000 IT users and include some of the largest national and international organisations operating in and from the UK today. In addition to an experienced account manager major clients enjoy dedicated sales support personnel with all aiming to deliver ahead of expectation.

Our consultative technical and post-sales support structures ensure that customers demands are met. Regularly visiting our clients builds trust and energises relationships. Call our sales team today and discover how we can save you time and money.

Central Government, Defence, Homeland Security, Health, Transport, Local Government, Nuclear and Scientific services have all been supported by our dedicated Public Sector account managers whom are acutely aware of clients exacting priorities placed upon each transaction. Service, transparency, integrity and competitive pricing are our guides. We engage with the Public Sector directly and where applicable via their Outsource Partnerships with equal effectiveness.

What we offer

A comprehensive solutions portfolio

Server and desktop virtualisation, converged and hyper-converged storage and back-up, software defined data center (SDDC), networking, software defined networking (SDN), mobile device management, software and licensing, security, cloud computing, Back-up as a Service (Baas) – Infrastructure as a Service (IaaS) and Software as a Service (SaaS), hybrid cloud, spares, upgrades, refurbished equipment for legacy software networks, consumables and components (CPU's, drives, caddies, batteries, power supplies, memory, graphics cards, etc. new, refurbished and 3rd party).

Essential hardware and software

Server, client, network and SAN infrastructure, by top vendors including DELL EMC, IBM, HP, Lenovo, Toshiba, Samsung, Microsoft, VMWare etc.

Dell Partner with over two decades experience covering the entire range of products and services AND legacy products, compatible products and refurbishments if required – if you have or want DELL or DELL EMC, you needn't go anywhere else.

Extended maintenance warranties

Tailored to your needs, any vendor, original or 3rd party

Outstanding services

Installation, imaging and configuration, managed networks, cyber security solutions, UPS capacity planning, site surveys and readiness assessments, leasing finance, asset management, licensing and compliance analysis, disaster recovery, WEEE / recycling / disposal, bespoke and international procurement.

Outstanding account management

A personal contact backed by an experienced team, always aiming to exceed expectations and saving you time and money!

What Our Clients Say

I have been working with Upgrade for over 10 years and regard them as my I.T. Partner. I have almost always found the service first rate. I purchase most of my PC hardware, including accessories from Upgrade. I will be making use of their warranty service in the near future. Whenever there have been problems (inevitably, there are), my Account Manager will find ways of sorting them out first, then ask questions later. It is also nice to get a cheery voice on the phone and I always get recognised from just my voice. Upgrade occasionally arrange seminars which are useful and a bonus.

SS, IT Manager

Forensic investigation company

The only place I go to for our Servers, Laptops and related products. One phone call or email and I know the order is in the hand of experts who'll get the products I want to me as fast as possible. 100% satisfied, 100% certain they'll always come up with the goods.

AW, IT Manager

Manufacturing company

I can say nothing but good things about Upgrade and their amazing staff. Be it fast quotes, hardware loans for testing or just product information and advice, having Upgrade as a preferred supplier is like having another amazing person on our IT team. Courteous, honest, discreet, reliable and very competitive with pricing, Upgrade are a dream to work with.

For your digital transformation