Eligibility must be established prior to returning products to us by contacting our sales team who can discuss the issue. Please have your invoice number and account number to hand. A return request form must be completed (signed and returned) prior to any return authorisation.

A restocking fee of up to 30% may be applicable.
• Goods are not sold on a trial basis.
• Loan products are not supplied for goods under repair.
• We are not liable for any consequential loss or expenses, however caused, including incidental return cost.
• Only goods with an authorised returns number clearly displayed on the outside of the packaging can be accepted.

Minimise damage to the packaging (it will speed up any necessary returns process) and contact our sales team immediately on 0871 231 1900.

On occasion it is necessary to incrementally ship products to you.

Check the invoice / packing note to see which items have been shipped. If the paperwork differs from the products received and you have checked the packaging thoroughly contact your account manager immediately.

Please either refuse the delivery, or if accepted ensure the goods remain sealed and contact our customer services team within 24 hours of receipt.

If delivery is accepted please make sure the damage is specified when signing. If it's signed for without any problem this could be an issue returning to the supplier.

Check the manual and call the manufacturer as most issues require only minor adjustments / software downloads. Having contacted the manufacturer, call us on 0871 231 1900 quoting the manufacturers call reference number, if applicable (this may be vital in any subsequent return situation).